As long as the item hasn't been worn, it is able to be exchanged for another suitable size. Keep all packaging and contact us for an exchange.

Sadly, once our products have been worn and turned on, they are unable to be returned for change of mind. We are however happy to help out wherever we can to bring you the best positive cooling experience possible

All of our products are extensively tested prior to shipping to meet our quality standards. If however, you have any issues, please feel free to contact us so we can assist you in any way possible.